Spanish Banking Helpdesk Associate

What you'll be doing at EuropeanJOB

• Handle inbound calls, emails, and chat inquiries from Spanish-speaking clients in the US. Assist customers with information regarding bank branches, schedules, banking services, and fund transfers. Support clients with account opening concerns, card requests, and basic banking assistance. Respond to inquiries related to account balances, duplicate charges, and bank documentation. Escalate complicated concerns such as fraud cases and specialized requests to the appropriate team.

• Open to Filipino candidates who can speak conversational to fluent Spanish. Fresh graduates and applicants without work experience are welcome to apply. Open to Spanish nationals and foreign candidates with permanent visas. Customer service or CSR background is an advantage but not required. Candidates who completed at least two years in college are accepted. Associate degree holders are welcome to apply. No prior Spanish bilingual work experience required as long as the candidate can communicate effectively in Spanish. Willing to handle customer support and banking-related inquiries. Open to career starters and career shifters with good Spanish communication skills

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